Frequently Asked Questions
How does consignment work?
Consignors price and tag their own items using our electronic tagging system. They earn 60% of their sales, and a consignment fee ($10) is deducted from their earnings. Consignors have the opportunity to earn up to 70% of their sales and waive their consignor fees by volunteering.
Who gets the other portion of the consignors' sales?
All proceeds benefit Heatherwood Christian School and Family Ministries of Heatherwood Baptist Church.
How do I tag my items?
Visit our “Basic Tagging Tips” page for tagging instructions.
Is there anything special I should do to my items before I tag them?
Visit our “Preparing Clothing” and “Preparing Toys, Equipment, Etc.” pages for all kinds of tips.
When is drop-off? When will I get my check?
Check out our “Sell/Register/Drop Off” page (in the consignors section) for this information.
Why can’t I bring my items on wire hangers?
We stopped accepting wire hangers for three reasons:
1.) When wire hangers fall off the racks, they often catch other clothes on the way down. This damages other consignors’ items.
2.) Since we don’t remove hangers before we bag items, wire hangers often rip holes in the bags, creating waste.
3.) The sharp ends on the wire hangers often cut or scratched our volunteers. In the end, we decided it would be best to remove the problem altogether.
What happens if I bring my items on wire hangers?
We will kindly ask that you switch out your hangers before placing your items on the consignment sale racks. Sometimes we have extra acceptable hangers to give away, but your best bet is to make sure your items are on department store or plastic tube hangers from the start. Many stores will give them away for free if you ask, and dollar stores usually sell packs of 10 for around $1.
Why am I supposed to print tags on cardstock? Why white cardstock?
Cardstock simply holds up better than regular printer paper. Tags are less likely to rip or fall off items if they are printed on heavier paper. We ask that you use only white or very light-colored cardstock to decrease the likelihood that your tags won’t scan. In the past, we’ve had consignors use creative colors and patterns. Those tags often won’t scan, meaning our volunteers must key in all of the information by hand. Yes, the items will still sell, but it makes the checkout process longer and increases the chance for human error.
Why can’t I use tape or straight pins to fasten my tags to clothes?
Tape might hold a tag on at your house, but it won’t last the duration of the sale. It will quickly fall off, meaning we won’t be able to sell your item. Straight pins are a hazard for our volunteers and shoppers. We don’t want anyone to get hurt!
Is it OK to put sets of pajamas or onesies in Ziploc bags?
We ask that you hang them, even if they are sets. We do not have a designated place for these items that is separate from our hanging clothes, so shoppers are not likely to find these items if they are in bags.
Why do you ask for consignors to be descriptive on tags?
No matter how careful we are, some tags will get separated from items at every sale. Safety pins break, tagging gun fasteners pop, tape stops sticking, and tiny hands remove tags. We collect any loose tags we find and file them by category. When a shopper shows up in our check-out line with an item missing a tag, we look through our file for a matching tag or use our inventory search to find it. However, we simply cannot sell any item unless we are certain of the consignor and price. An item that has been entered in the proper category and size, which has a detailed description is easier to match to a tag with certainty. Items simply tagged “shirt,” “pants,” “onesie,” “blanket,” etc. have virtually no chance of being sold if they become separated from their tags. However, items with great descriptions like “Old Navy skinny jeans/dark rinse,” “black shirt w/ bows on sleeves,” and “blue/green Nike sneakers” are much more likely to be sold if they show up at the register without tags.
How do I enter my item if the size is a range instead of a single number size?
Most items should be tagged with the smaller number. For example, a size 4/5 shirt should be tagged as a 4 and placed in the with the 4/4T clothes on the rack. The same for an item listed as 8-10; it should be tagged as an 8 and placed with the size 8 clothes.
Infant clothes are sometimes the exception. The tagging system allows for a range in infant sizes. Items should be entered as they appear on the clothes. However, when placing items on the racks, you’ll have to make some choices. For example, a size 0-3 month piece is equivalent to a 3 month size and should be placed with the other 3 month clothes, not in the “newborn” category. However, some items require your best judgment. A 0-6 month size has no hard/fast category equivalent and should be put in either the 3 month or 6 month sections, depending on the fit. Set any pieces you have questions about aside, and our volunteers are more than willing to help you answer questions at drop-off!
Why should I choose to discount my items?
Checking that you will discount your items gives them a better chance of selling. The most desired items will sell before Saturday if they are in good condition and aren’t overpriced. Any item that sells before Saturday automatically sells for full price. Discounts only apply on Saturday. If an item is still available for purchase on Saturday, offering a discount increases the likelihood that the item won’t end up back at your house, taking up room in a closet!
Why should I donate my unsold items?
Items donated at the end of the Heatherwood Kids Sale sale truly go to good use. Each sale, we work with a variety of ministries to bless them with items they can truly use. Donated items do not go to places where they are resold. They go directly to ministries including, but not limited to, local crisis pregnancy centers, Coweta County Foster Care, Coweta County Schools' clothing closets and missionary families. Your children’s outgrown items can be used to bless other children in the community! You may also count your donated items as a tax deduction; simply print out a list of your unsold items and highlight which ones you donated.
Consignors price and tag their own items using our electronic tagging system. They earn 60% of their sales, and a consignment fee ($10) is deducted from their earnings. Consignors have the opportunity to earn up to 70% of their sales and waive their consignor fees by volunteering.
Who gets the other portion of the consignors' sales?
All proceeds benefit Heatherwood Christian School and Family Ministries of Heatherwood Baptist Church.
How do I tag my items?
Visit our “Basic Tagging Tips” page for tagging instructions.
Is there anything special I should do to my items before I tag them?
Visit our “Preparing Clothing” and “Preparing Toys, Equipment, Etc.” pages for all kinds of tips.
When is drop-off? When will I get my check?
Check out our “Sell/Register/Drop Off” page (in the consignors section) for this information.
Why can’t I bring my items on wire hangers?
We stopped accepting wire hangers for three reasons:
1.) When wire hangers fall off the racks, they often catch other clothes on the way down. This damages other consignors’ items.
2.) Since we don’t remove hangers before we bag items, wire hangers often rip holes in the bags, creating waste.
3.) The sharp ends on the wire hangers often cut or scratched our volunteers. In the end, we decided it would be best to remove the problem altogether.
What happens if I bring my items on wire hangers?
We will kindly ask that you switch out your hangers before placing your items on the consignment sale racks. Sometimes we have extra acceptable hangers to give away, but your best bet is to make sure your items are on department store or plastic tube hangers from the start. Many stores will give them away for free if you ask, and dollar stores usually sell packs of 10 for around $1.
Why am I supposed to print tags on cardstock? Why white cardstock?
Cardstock simply holds up better than regular printer paper. Tags are less likely to rip or fall off items if they are printed on heavier paper. We ask that you use only white or very light-colored cardstock to decrease the likelihood that your tags won’t scan. In the past, we’ve had consignors use creative colors and patterns. Those tags often won’t scan, meaning our volunteers must key in all of the information by hand. Yes, the items will still sell, but it makes the checkout process longer and increases the chance for human error.
Why can’t I use tape or straight pins to fasten my tags to clothes?
Tape might hold a tag on at your house, but it won’t last the duration of the sale. It will quickly fall off, meaning we won’t be able to sell your item. Straight pins are a hazard for our volunteers and shoppers. We don’t want anyone to get hurt!
Is it OK to put sets of pajamas or onesies in Ziploc bags?
We ask that you hang them, even if they are sets. We do not have a designated place for these items that is separate from our hanging clothes, so shoppers are not likely to find these items if they are in bags.
Why do you ask for consignors to be descriptive on tags?
No matter how careful we are, some tags will get separated from items at every sale. Safety pins break, tagging gun fasteners pop, tape stops sticking, and tiny hands remove tags. We collect any loose tags we find and file them by category. When a shopper shows up in our check-out line with an item missing a tag, we look through our file for a matching tag or use our inventory search to find it. However, we simply cannot sell any item unless we are certain of the consignor and price. An item that has been entered in the proper category and size, which has a detailed description is easier to match to a tag with certainty. Items simply tagged “shirt,” “pants,” “onesie,” “blanket,” etc. have virtually no chance of being sold if they become separated from their tags. However, items with great descriptions like “Old Navy skinny jeans/dark rinse,” “black shirt w/ bows on sleeves,” and “blue/green Nike sneakers” are much more likely to be sold if they show up at the register without tags.
How do I enter my item if the size is a range instead of a single number size?
Most items should be tagged with the smaller number. For example, a size 4/5 shirt should be tagged as a 4 and placed in the with the 4/4T clothes on the rack. The same for an item listed as 8-10; it should be tagged as an 8 and placed with the size 8 clothes.
Infant clothes are sometimes the exception. The tagging system allows for a range in infant sizes. Items should be entered as they appear on the clothes. However, when placing items on the racks, you’ll have to make some choices. For example, a size 0-3 month piece is equivalent to a 3 month size and should be placed with the other 3 month clothes, not in the “newborn” category. However, some items require your best judgment. A 0-6 month size has no hard/fast category equivalent and should be put in either the 3 month or 6 month sections, depending on the fit. Set any pieces you have questions about aside, and our volunteers are more than willing to help you answer questions at drop-off!
Why should I choose to discount my items?
Checking that you will discount your items gives them a better chance of selling. The most desired items will sell before Saturday if they are in good condition and aren’t overpriced. Any item that sells before Saturday automatically sells for full price. Discounts only apply on Saturday. If an item is still available for purchase on Saturday, offering a discount increases the likelihood that the item won’t end up back at your house, taking up room in a closet!
Why should I donate my unsold items?
Items donated at the end of the Heatherwood Kids Sale sale truly go to good use. Each sale, we work with a variety of ministries to bless them with items they can truly use. Donated items do not go to places where they are resold. They go directly to ministries including, but not limited to, local crisis pregnancy centers, Coweta County Foster Care, Coweta County Schools' clothing closets and missionary families. Your children’s outgrown items can be used to bless other children in the community! You may also count your donated items as a tax deduction; simply print out a list of your unsold items and highlight which ones you donated.